At Ecomfort, we stand by the quality and durability of our products, and we want to ensure that you have a hassle-free experience when it comes to warranty claims. We understand that sometimes, despite our best efforts, issues may arise. This is why we've made the warranty claim process simple and straightforward.
Please follow these steps
Register Your Product
Before initiating a warranty claim, make sure you have registered your product with us. This helps us verify the purchase and warranty coverage. If you haven't registered your product yet, please do so by visiting our [Product Registration Page]
Gather Necessary Information
To expedite the claim process, have the following information ready:
- Proof of purchase (receipt or order number).
- Images of product.
- A detailed description of the issue or defect.
Contact Customer Support
Get in touch with our dedicated customer support team. You can reach us through support@ecomfort.co.nz or +64 9 250 1881. Explain the issue you're facing and provide the required information. Our friendly and knowledgeable support staff will guide you through the next steps.
Evaluation and Resolution
Once we receive your warranty claim, our team will evaluate the issue and work towards a resolution. This may involve product replacement, repair, or another appropriate solution, depending on the nature of the problem and the terms of your warranty.
Confirmation and Next Steps
After the evaluation, we'll contact you with the resolution and any additional steps that may be needed. We aim to address your claim as swiftly as possible to minimize any inconvenience
Please note that warranty terms and coverage may vary depending on the product and its specific warranty policy. Always refer to the warranty details provided with your product or on our Warranty Policy for comprehensive information.
At Ecomfort NZ, we are committed to ensuring your satisfaction and resolving any product-related issues promptly. If you have any questions or need assistance with the warranty claim process, don't hesitate to reach out to our team.
We appreciate your trust in our products and look forward to assisting you with your warranty claims.