Below FAQ are some common concerns of our customers before purchasing the products, if you have other questions, please just send it to support@ecomfort.co.nz
Your Postureline comes with a 100 days / Nights trial warranty to ensure your personal comfort. Since an average human being takes at least a couple of weeks to adjust to a new mattress, a customer can arrange a return of the mattress under this warranty from the start 21st day to 100 days from the date of mattress delivery. A Mattress Protector must be used on the mattress to avail of this offer. Just email or call us to book a return, and we will organize the same at a nominal return charge on account of the Customer. Why Return Charge: This is to discourage unwarranted purchases.
Within 2-3 working days after receiving the mattress back.

Yes, unless and until the address is out of our reach, or is not connected via proper roads.
Due to Covid-19 there will be a sanitisation fee - $100 charged for returning the mattress even under the 100 days trial.
It can be a challenge to collect the mattress from some of the rural areas as well as the areas which fall outside the metro region of the cities. There will be an additional fee of $150 that will be charged for these places depending on the pickup location.
Further enquiries on delivery please contact us

The Mattress base and Headboards will take around 7 to 10 days to be dispatch from Factory.
The rest of the products will be dispatched the next working day

Check your card details correct, check your card expired, and please provide a valid address and pin
All Credit and Debit cards accepted.

Your Postureline comes with a 100 days / Nights trial warranty (Mattress Only) to ensure your personal comfort. Since an average human being takes at least a couple of weeks to adjust to a new mattress, a customer can arrange a return of the mattress under this warranty from the start 21st day to 100 days from the date of mattress delivery.
To be eligible for a return, your item must be in the good condition and a mattress protector must be used on the mattress to avail of this offer. Refund request will not be accepted if the item has mould, dirt, stains, smells or bed bug infestations. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ecomfort.co.nz If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please make sure that the items should be packed nicely as any damage to the items during freight will be charged to the customer.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@ecomfort.co.nz
Contact our customer care for instructions
*PLEASE NOTE- 100 Days trial (Mattress Only) return freight fee will be charged extra from south island depending on the location.
There is a limit of single return per customer.

Springs allow free flow of air within the mattress while you sleep. This keeps the mattress relatively cooler as compared to Foam only mattresses. Further, the thrust of the springs helps ease body movements and preserves energy. Good quality spring mattresses have a genuine life span of 10+ years for true, supporting comfort.
Normally we don't provide support during weekends.
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