Your Postureline comes with a 100 days / Nights trial warranty to ensure your personal comfort. Since an average human being takes at least 4 weeks to adjust to a new mattress, a customer can arrange a return of the mattress under this warranty from the start of the 29th day of the 100 days after the mattress is delivered. A Mattress Protector must be always used on the mattress and there should be no mould, dirt, stains, smells or bed bug infestations to avail of this offer. Just email or call us to book a return, and we will organize the same at a nominal return charge on the account of the Customer. Why Return Charge: This is to discourage unwarranted purchases.

Once we receive the mattress and it’s been inspected by our team the refund will be processed within 5-10 working days. Refunds will be only processed to the same card or method of the payment and will not be refunded in any other form.

Only if the address is out of our reach, is not connected via proper roads. It can be a challenge to collect the mattress from some of the rural areas. There will be an additional fee of $100 that will be charged for these places depending on the pickup location. Further enquiries on delivery please contact us

To be eligible for a return, your item must be in good condition and a mattress protector must be used on the mattress to avail of this offer. Refund requests will not be accepted if the item has mould, dirt, stains, smells or bed bug infestations. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@ecomfort.co.nz If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please make sure that the items should be packed nicely as any damage to the items during freight will be charged to the customer. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@ecomfort.co.nz Contact our customer care for instructions *PLEASE NOTE- 100 Days trial (Mattress Only) return freight fee will be charged extra from the south island depending on the location. There is a limit of single return per customer.

The Mattresses, base and Headboards will take around 7 to 10 days to be dispatched from the Factory. The rest of the products will be dispatched the next working day if ordered separately. If any product is ordered with the Mattress or Headboard, it will be delivered at the same time with the Mattress and Headboard.

Free Shipping is a limited-time offer as part of our promotional campaign. but if the address is out of our reach, is not connected via proper roads then there will be shipping charge depending on your location.

We accept all the major credit and debit cards.

Yes, we do provide WINZ quotes to our customers. To get one please fill in the form below and we will be in touch with you. Apply winz-quotes

We offer interest free options to pay as mentioned below
1. Afterpay
2. Laybuy
3. Gem Visa
4. Genoapay

Please your card details again including the expiry. If you are paying with any third-party payment provider, you must contact them. If you are facing any other issue, please contact us at support@ecomfort.co.nz

Our Postureline is made with adaptive graphene foam which provides temperature regulation to keep you comfortable while you sleep. However, be aware this does not act as a cooling device if you already sleep hot, it ensures that you do not get any hotter.

Tencel is a natural fibre made from eucalyptus and created using eco-conscious processing techniques. Therefore, it is a naturally hypoallergenic and anti-bacterial fabric that provides a silky smoothness that is gentle and caring on your skin.

Our PosturEazz is available in Medium soft feel

Tencel is a natural fibre made from eucalyptus and created using eco-conscious processing techniques. Therefore, it is a naturally hypoallergenic and anti-bacterial fabric that provides a silky smoothness that is gentle and caring on your skin.