Yes, only if the address is out of our reach, is not connected via proper roads or if your delivery address is in the South Island. Due to Covid-19 and health and safety of our team there will be a sanitisation fee - $100 charged for returning the mattress even under the 100 days trial.
The Mattress base and Headboards will take around 7 to 10 days to be dispatched from the Factory. The rest of the products will be dispatched the next working day if ordered separately. If any product is ordered with the Mattress or Headboard, it will be delivered at the same time with the Mattress and Headboard.
- 1. Afterpay
- 2. Laybuy
- 3. Humm
- 4. Genoapay
To be eligible for a return, your item must be in good condition and a mattress protector must be used on the mattress to avail of this offer. Refund requests will not be accepted if the item has mould, dirt, stains, smells or bed bug infestations. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please make sure that the items should be packed nicely as any damage to the items during freight will be charged to the customer. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com Contact our customer care for instructions *PLEASE NOTE- 100 Days trial (Mattress Only) return freight fee will be charged extra from the south island depending on the location. There is a limit of single return per customer. Due to Covid-19 and the health and safety of our team there will be a sanitisation fee - $100 charged for returning the mattress even under the 100 days trial.