18 Noelburnside Road, Wiri, Auckland 2025
+64 9 250 1881
Available Time: Monday to Friday: 9am - 4pm
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Frequently Asked Questions
What is 100 Days / Trial Warranty?
Your Mattresses comes with a 100 days / Nights trial warranty to ensure your personal comfort. Since an average human being takes at least 4 weeks to adjust to a new mattress, a customer can arrange a return of the mattress under this warranty from the start of the 29th day of the 100 days after the mattress is delivered. A Mattress Protector must be always used on the mattress and there should be no mould, dirt, stains, smells or bed bug infestations to avail of this offer. Just email or call us to book a return, and we will organize the same at a nominal return charge on the account of the Customer. Why Return Charge: This is to discourage unwarranted purchases.
Do i pay for delivery?
Only if the address is out of our reach, is not connected via proper roads.
Do i pay for returns after trial?
It can be a challenge to collect the mattress from some of the rural areas as well as the areas which fall outside the metro region of the cities. There will be an additional fee of $150 that will be charged for these places depending on the pickup location. Further enquiries on delivery please contact us
Do you have any physical stores?
Unfortunately, to keep the costs low of our best back support NZ made mattresses we operate online only at this stage.
Do you provide WINZ Quotes?
Yes, we do provide WINZ quotes to our customers. To get one please fill in the form below and we will be in touch with you. https://ecomfort.co.nz/pages/winz-quotes
What payments types can i use?
We accept all the major credit and debit cards.
Any Interest free finance available?
We offer interest free options to pay as mentioned below
3. Gem Visa
Why i can't make a payment?
Please your card details again including the expiry. If you are paying with any third-party payment provider, you must contact them. If you are facing any other issue, please contact us at email@example.com
When will the money be refunded to my account?
Once we receive the mattress and it’s been inspected by our team the refund will be processed within 2-3 working days. Refunds will be only processed to the same card or method of the payment and will not be refunded in any other form.
How long does it take for a mattress and headboards to be deliverd?
The Mattress base and Headboards will take around 5 to 10 days to be dispatched from the Factory. The rest of the products will be dispatched the next working day if ordered separately. If any product is ordered with the Mattress or Headboard, it will be delivered at the same time with the Mattress and Headboard.